Terms and Conditions
Terms & Conditions for Tolpar

Tolpar is a smart machine companion app developed, owned, and operated by Solution Hub Technologies (SOHUB). By using Tolpar, users agree to these Terms.

1. Account Use

Users may create an account using email/password and email OTP verification. Users are responsible for keeping their login information secure.

Users must not:

share accounts for misuse
attempt to bypass machine systems
damage or manipulate machines
abuse payment, refund, or rental systems
use Tolpar for illegal activity
2. Tolpar Balance

Tolpar may allow users to add balance through supported third-party payment providers. Tolpar Balance is used only for Tolpar-supported machines and services.

Tolpar Balance:

is not a bank account
is not a mobile financial service
is not cryptocurrency
is not transferable to another person
cannot be withdrawn as cash
can only be used inside Tolpar-supported machines and services

Balances added to Tolpar are intended for use within Tolpar-supported machines and services and are generally non-refundable except where required by applicable law or in verified technical failure cases.

Digital Points & Non-cashable Clause: The balance in this app holds no cash value; it will be considered solely as digital points for purchasing products from specific vending machines, and it is strictly non-cashable and non-refundable.

Organization Leaving & Credit Reclaim/Refund Clause: If a user leaves an organization, the organization's administrator reserves the right to reclaim and refund all organizational credits held by the user.

3. Payments

Payments are processed by third-party payment providers. Tolpar does not store card numbers, bank account information, mobile financial account passwords, or sensitive payment credentials.

If a payment is deducted by a payment provider but does not appear in Tolpar Balance, the issue will be reviewed based on payment gateway records and Tolpar system logs.

4. QR Scan and Machine Use

Users may use the app to scan QR codes and access supported machines.

Users must:

use machines responsibly
close machine doors properly
avoid damaging machines
follow instructions displayed in the app or on the machine
report technical problems quickly
5. Smart Fridge / Vending / Locker / Powerbank Use

For food or vending machines, users should check product details before purchase.

For lockers, users must not store illegal, dangerous, flammable, hazardous, perishable, or prohibited items.

For powerbank rental, users must return the device within the required time. Late return or non-return may result in charges from Tolpar Balance or account restriction.

6. Refunds and Failed Transactions

Refunds may be provided when:

payment was successful but machine service failed
product was not dispensed due to verified machine error
device unlock or rental failed due to verified technical issue
top-up was deducted but not credited due to verified system or payment issue

Refunds may be credited to Tolpar Balance or processed according to the payment provider's policy.

7. SOHUB Ecosystem Information

Tolpar may show information, banners, logos, and links related to other SOHUB initiatives. These are shown for ecosystem awareness and user convenience.

Tolpar's primary purpose remains smart machine access and connected machine services.

8. Support

Support is available through email and hotline during business hours.

Tolpar aims to respond as soon as reasonably possible, but response time may vary depending on issue type, business hours, technical investigation, and machine location.

9. Account Suspension

SOHUB may suspend or restrict an account if there is suspected misuse, fraud, machine damage, payment abuse, unauthorized access, or violation of these Terms.

10. Changes to Terms

SOHUB may update these Terms when needed. The latest version will be available inside the app or on SOHUB's official website.

For more information: https://sohub.com.bd/tolpar/privacy-policy